Nothing but crooks they lie and trick you in to things. They claim to help you but they say and do whatever it is to get paid. PIP will tell you Atos are no longer providing assessment from Sept 2024 which is true. What they don't tell you is that it is pretty much the same staff and managers that deliver such a poor corrupt service. I was told that today from a member of staff. Staff make up lies and try to look for excuses to put the phone down on you. 10 days on and still waiting in 24 to 48 hour manager callbacks. They claim they tried calling and got answer phone and I don't even have one on my phone just call waiting.
Date of experience : 14 May 2024
40 reviews 7 days agoCan only give 1 as they don't do minus , had a lovely lady do my assessment then it got sent to the decision makers that's when it all goes wrong , I don't believe these, decision makers actually read the whole report, they certainly don't put themselves in the person's shoes they are judging , I also do not believe they read medical evidence supplied by consultants, I also think they pick and chose who they award it to they should walk in the persons shoes for a day then tell them they can cope , having an assessment it stressful enough
But then to have decision makers basically telling you there's not alot wrong with you is a total joke makes you wonder if they are MEDICALLY TRAINED to make decisions
Date of experience : 18 July 2024
13 Aug 2024Have had an appointment for an assessment call booked for a couple of weeks. I took the day off work. At the appointed time I sat looking at my phone waiting for the call. After waiting for 40 minutes without receiving any call (I did not move from my phone) I called them and was told I had missed a call 15 minutes into my appointment time to inform me they needed to rearrange the appointment for two weeks' time. This is an absolute lie. No call was received. Although DWP confirmed this does not affect my claim, this is on my file as having happened thus giving a false picture of the work they are contracted to carry out as a third party provider. Whilst I spoke with lovely people via DWP, the attitude was very hands off so IAS seem to have free rein to be dishonest sharlatans.
Date of experience : 13 August 2024
71 reviews 20 Jul 2024There's a reason IAS have over 95% negative low reviews. Are they completely in denial ? - because this page is a reflection of how bad the service is. It's clear the g ov wants everyone to work & pay tax to fund people coming into this country to milk the benefit system dry & to push s uicides to an all time high because of their discrimination. Britain is not great & it is broken & if circumstances allowed it I would not be living here. I sympathise with every reviewer here . This company is not fit for purpose & I doubt the assessors are qualified in anything other than to refuse claims & hit refusal targets to drive morale down . Doubt they are even Drs/ paramedics/nurses or physios. Health professionals hahaha . One big scam & they lie
Date of experience : 09 July 2024
24 Jul 2024Spent time and effort to just be told I had a phone call which lasted two hours then waited another few weeks to be told I had failed. This is all wrong how they go about it. There's people who are better then me and the get pip due to mental health issues. Just because I can be physically okay doesnt mean I am mentally all totally a waste of time and space!
Date of experience : 24 July 2024
16 Feb 2024I filled in paper assessment, they weren’t happy with that. Tried to book me for another consultation when I’d completed paper one already. I tried defending myself and saying why they’re trying to do second assessment. Finally found out it was because they wanted to ask if I’d give consent to contact my doctor as I’d declined on my form. I know as previous denied they state doctor evidence and refusal based on that. So trying to set me up to decline on that excuse again. Now they won’t say a time scale for a decision and gave me wrong number for team making decision.
Date of experience : 16 February 2024
4 Apr 2024I was dreading my pip review after reading the reviews here. But when my review appointment was going to be later than anticipated I had a courtesy call to ask if it was ok to call me an hour later and an apology for the inconvenience. Fabulous.
Call came from Zoe exactly when rearranged for.
Zoe was an amazing person to talk to, I didnt feel uncomfortable at any point and she really appeared to be listening. She was patient when I couldn't quite find the words and didn't rush me through anything. Its possible I may have my pip stopped after this review, who knows? but the experience (whilst exhausting!) was not the utter horror show I was expecting and so please don't assume the worst. like I did !
Date of experience : 04 April 2024
24 Aug 2023Had a pip assessment at 13.00 today.
Got a call and nobody was on the line. Second call 40 minutes later, I could hear the call being disconnected. No follow up call after the calls were unsuccessful out of common and professional courtesy.
These are a bunch of outsourced cowboys.
Really shocking experience!
Waiting now for a didn't attend assessment notification text!
Date of experience : 17 August 2023
23 Oct 2023Absolutely disgusting bare faced liars!! Was supposed to have an assessment between 13.00 and 16.00 on the 18th. They rang at 14.35 that day to say they needed me to speak to a gp there but there wasnt one so theyd transfer me to another centre before 4pm, call lasted 38 seconds, have it in records still. No call til 4.58pm from a random landline number in bristol what came up telemarketing, nearly an hour after their appointment time. Get told today i missed the appointment when i didnt! Typical government thing, lie deny responsibility and blame people for their wrongdoings!
Date of experience : 18 October 2023
16 reviews 31 Jul 2024Absolutely shocking distasteful service and disgusting. They've dragged my application for almost a year, they've collected all information about me, absolutely all my details ever, copies of important papers, medical records, assessments, more phone assessments, time wasted, delays, bank details. Then again more documents for my supposed "payment". Shockingly after all that I've got a letter saying I will not be awarded any PIP, they've lied in my assessment, they've marked 0 points for everything even if I thoroughly explained my medical situation and they even denied my medical records saying there's no evidence, considering I have been through endless medical appointments by now and still on waiting lists for more, and they lied in the most absolute DISGUSTING MATTER that there's no evidence of my condition. I believe they're THIEVES that only collect your data and never actually approve anyone. I'm in a state of shock of how much time I wasted with this application just for them to LIE. TO SIMPLY LIEEEEE IN MY ASSESSMENT. I WILL FURTHER PURSUE THEM TO DELETE ALL MY RECORDS BECAUSE THIS IS A DAYLIGHT MOCKERY AND ROBERY, WHAT DO THEY DO WITH ALL MY DATA IF THEIR DECISION WAS NEGATIVE SINCE THE ASSESSMENT? THEY JUST MANIPULATE YOU TO SEND A TON OF PERSONAL INFORMATION WHEN THEY KNOW YOU'VE ALREADY FAILED THE ASSESSMENT! THE ABSOLUTE WORST SERVICE EVER, THEY SHOULD NOT EXIST, AND THEY SHOULD BE AUDITED BECAUSE SOMETHING IS VEEEERY WRONG WITH THIS SERVICE.
Date of experience : 31 July 2024
57 reviews 15 Jun 2023I made a claim months ago because I'm off long time sick through fatigue and Anxiety and have had no reply at all, I've called many times with no luck, I'm living on SSP and struggling both mentally and certainly financially, I don't think they give a damn at all
I think they hope people will just give up and go away. What a disgusting way to treat people, who already have anxiety problems. Absolute shambles and very wrong indeed.
Date of experience : 05 April 2023
45 reviews 6 Dec 2023ALWAYS LOG A FORMAL COMPLAINT WITH ASSESSMENT MANAGERS.Do not proceed if your assessor is Jennifer lumb.
She lies and twists your answers to back up her barefaced lies and dishonesty. TRY AND RECORD YOUR INTERVIEW to protect yourself from a nightmare.
These assessors are not to be trusted.
They trigger anxiety to claimant , cause you to s much inconvenience in writing to get mandatory review, which by the lies these assessors tell to the DWP, you have no chance of reinstated claim. Then they put you through appeal process wrongfully, they are wrong they just review and reinstate. , Clucks sake.
Why put claimant through this charade when you are clearly going to overturn the original decision? . .?
Anyone would think the money was coming from the assessors pocket!
This is barbaric, no wonder claimants commit suicide !
Lumb should be sacked
Date of experience : 04 May 2023
Read 1 more review about Independent Assessment Services 21 Jan 2023Shame there’s no option to give zero…
Shame there’s no option to give zero star.
These people are the biggest liars ever, unprofessional, and their assessors are just normal nurses which don’t have any knowledge or medical qualifications to assess others, no proper doctors and specialist. In word, cheap labour.
Date of experience : 20 December 2022
22 Jun 2021A bunch of liars telephone assesment met the rudest woman ever. i could feel her hate on phone then lied on the report gave me 4 points dwp seen thru it on mandorty and award enhanced daily living and enhanced mobility i am going after her thu the complaints and setting up a go fund me page to sue her personaly which you can do not letting this
liar get to ruin my life..you just wait ruska seth you have not heard the last from me
Date of experience : 22 June 2021
7 Feb 2024Had my pip assessment on the 16th January 2024.
They where late with the call, this was just the start.
Having had a really bad year in 2023 starting with a double bypass and culminating in stage 3 heart failure.
I received a review form as I arrived home from having had the bypass surgery during wich i had major complications.
I was struggl8ng to catch my breath during the assessment wich is part of my condition I also had to take my gtn spray which I informed the assessor his response was to try and twist my answers even knowing the struggle and distress that was being caused.
Absolutely disgusting treatment from a so called health professional.
They need to experience what they are putting extremely vulnerable dissabled people through.
Date of experience : 16 January 2024
10 reviews 17 Oct 2022Report riddled with things that aren't accurate, some complete lies, some written to infer ability when it's not there. Pretended to be honest when writing something completely different. Brutal, upsetting, damaging. If you need to have an assessment with them ask to record it and take someone with you for support and evidence
Date of experience : 11 March 2022
38 reviews 5 Dec 2022Two video appointments didn't happen. no one turned on. After first one I received the rescheduling letter and few phone calls reminding on new appointment. When no one attended from IAS second time, I didn't get any explanation. Just was sitting and waiting, and waiting. My internet and phone are working fine.
Not sure what to do now.
Date of experience : 05 December 2022
12 Dec 2022**every disabled person's nightmare **
Based on initial assessment in 2020yy, whereas it led to years of Tribunal case up to date - this service has become inappropriate to speech impaired claimants. So, this time I have a text message indicates assessment date/time but also says is going to be by route telephone call. with me being unable to speak, so you can guess the rest. I am going to take it to a different Tribunal levels. Mind you English is my second language on top of that! Are they taking a micky on disability in people I wonder. Fine, such an event only fuels up to file more evidence than ever to win a dual discrimination case too.
Date of experience : 05 December 2022
128 reviews 13 Mar 2024Just wondered if there are other Scottish folk who have had their enhanced benefit from PIP cut, since it moved. I was surprised not to get it again this year. To top it all the envelope prepaid was not fit for the booklet about my points which I am returning as I totally disagree with it. At least it was a good call handler I spoke to this time. In half an hour aswell!
Date of experience : 13 March 2024
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Independent Assessment Services carries out Personal Independence Payment (PIP) assessments for the Department for Work and Pensions. Visit our website to find out more.
